Privacy Policy.

Artisan Macrofactory is a New Zealand-based furniture business operating from 653 Ellesmere Road, Lincoln, Selwyn, Christchurch 7672. We handcraft custom Macrocarpa furniture made to order. For privacy enquiries, contact us at info@artisanmacrofactory.co.nz or 022 195 1975.

When you submit a quote request through our website, we collect: • Name • Email address • Phone number (optional) • Product type, size, and use (indoor/outdoor) • Your message and any additional requirements • How you heard about us We also automatically collect the following technical information when you visit our website: • Pages visited and time spent (via Vercel Analytics — anonymised, no cookies) • UTM parameters from marketing links (e.g. utm_source, utm_medium, utm_campaign) if you arrive via a tagged link from Instagram, Facebook, or other campaigns

We collect your personal information to: • Respond to your quote request and communicate with you about your order • Understand how customers find us so we can improve our marketing • Maintain records of enquiries for business purposes We collect only what is necessary to fulfil these purposes (Information Privacy Principle 1, NZ Privacy Act 2020).

Your information is: • Stored securely and is accessible only to Artisan Macrofactory staff • Used only to respond to your enquiry • Sent to our business email to notify us of new quote requests We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for automated decision-making.

If you click a link from one of our Instagram or Facebook posts that contains UTM parameters (e.g. ?utm_source=instagram&utm_medium=story), those values are captured when you submit a quote form. This lets us understand which marketing posts generate enquiries. This information is stored alongside your quote request and is used only for internal marketing analysis. It is not shared with any third party.

We use standard website analytics to understand how visitors find and use our website. No personally identifiable information is collected through analytics, and no cookies are used for this purpose.

We retain quote request records for up to 3 years for business and warranty purposes. If you request deletion of your information, we will action this within 20 working days.

You have the right to: • Access the personal information we hold about you (Information Privacy Principle 6) • Request correction of any inaccurate information (Information Privacy Principle 7) • Request deletion of your information, subject to our legitimate business retention needs • Ask us how your information is being used To exercise any of these rights, contact us at info@artisanmacrofactory.co.nz. We will respond within 20 working days as required by the Act.

We may update this policy from time to time. The current version is always available at artisanmacrofactory.co.nz/privacy. Continued use of our website after changes are posted constitutes acceptance of the updated policy.